More FAQs
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How and when will I know if I am eligible for GST Voucher (GSTV) – Cash and/GSTV – MediSave?
You may log in to the e-services to view your eligibility for GSTV – Cash and MediSave.
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Can I withdraw my GSTV – MediSave?
The GSTV – MediSave that is credited to your CPF MediSave Account will form part of your CPF monies and will be subjected to CPF withdrawal rules.
MediSave can be used to pay for your own or your immediate family members’ hospitalisation expenses, incurred at any of the participating medical institutions under the MediSave Scheme.
MediSave can also be used to pay for day surgeries and approved outpatient treatments listed on the CPF website.
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How will I know if the GSTV – Cash and/or GSTV – MediSave has been credited to my bank/CPF account?
You will receive an SMS (with no web links) sent to your Singpass-registered mobile number or a letter sent to your NRIC address after payment has been made.
To update your mobile number, please log in to your Singpass account at the Singpass website.
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Do I qualify for the GSTV – Cash and/or GSTV – MediSave if my Assessable Income (AI) is unavailable, but I meet all other criteria?
You may check if your AI is available by visiting iras.gov.sg [log in to myTax Portal using your Singpass] > Individual Income Tax > View Account Details > View Details > View Notices > Notice of Assessment (Individual) to view your Notice of Assessment.
If your AI is unavailable because you have not filed your tax returns, you may wish to first contact IRAS at 1800 356 8300 to file your income tax returns and thereafter log in to the e-services with your Singpass to reach out to us.
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One of the eligibility criteria for the 2025 GSTV – Cash is that the Income Earned in 2023 (Assessable Income (AI) for the Year of Assessment (YA) 2024) must not exceed $39,000. Why is the AI for YA2024 (instead of YA2025) used?
For Singaporeans to receive their 2025 GSTV – Cash from August 2025, we assess the eligibility based on Income Earned in 2023 (AI for YA2024) because this is the latest tax assessment available.
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Why is Annual Value (AV) used instead of flat type?
AV is currently used as a proxy for wealth and family support. It is a reasonable and best available proxy for the financial resources available to the individual, including from immediate family members who reside with the individual.
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Why are both Assessable Income (AI) and Annual Value (AV) used to determine the amount of GSTV – Cash one receives?
Our social support schemes are means-tested to ensure support is targeted to those with greater needs, and the use of both AI and AV allows us to achieve this objective.
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Will my 2025 Annual Value (AV) of my place of residence affect my eligibility for the GSTV – Cash and/or GSTV – MediSave?
Your eligibility for social support schemes in 2025 will not be affected by your 2025 AV. 2024 AV will be used to determine your scheme eligibility in 2025.
If the AV of your place of residence is not available at the point of determining your eligibility for the GSTV in 2025, you may wish to log in to the e-services with your Singpass to update us when the AV of your residence is available.
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How much will I receive if I live in a rented property?
The amount of GSTV that you receive depends on the Annual Value of your place of residence as stated on your NRIC as at 31 December of the preceding year, regardless of whether you own or rent the property.
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If I own more than one property, will I be eligible for GSTV benefits?
Those who own more than one property will not be eligible for the GSTV scheme. Such properties may include shophouses, private residential properties or non-residential properties such as commercial or industrial properties.
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I own more than one property, but I earn a very low income and am in financial difficulty. Can I get my GSTV?
We may consider your request on a case-by-case basis.
You may log in to the e-services with your Singpass to inform us of your circumstances and appeal for the GSTV with the supporting documents.
If you require further assistance, you may approach any Social Service Office (SSO) within your vicinity who may be able to advise you on the available assistance based on your situation and provide you with the necessary assistance. You may wish to visit the SSO website to locate the nearest SSO to you.
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I am residing overseas. Am I eligible for the GSTV?
The GSTV is meant to offset the GST expenses incurred by Singaporeans residing in Singapore. Therefore, you are not eligible for these benefits if you are residing overseas.
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If the beneficiary passes away before the payment of the GSTV – Cash and/or GSTV – MediSave is made, will he/she still qualify?
No. The GSTV – Cash and/or GSTV – MediSave is only paid to Singapore citizens who are alive.
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How will I know if I qualify for the GSTV – U-Save?
No sign-up is required. The GSTV – U–Save will be credited automatically to your household’s utilities account managed by SP Services Limited. No further action is required on your part.
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Can unused U-Save be encashed?
No. The GSTV – U-Save is meant to offset a household’s utilities expenses and cannot be encashed for other purposes. U-Save does not expire and any unused U-Save will be rolled over to help offset your household’s utilities bills for subsequent months.
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Can I use my GSTV – U-Save to pay for electricity charges under my Open Electric Market (OEM) retailer?
The GSTV – U-Save can be used to offset electricity charges under your OEM retailer. The rebates will first be used to offset SP Group bill for non-electricity charges including water, gas and refuse collection. Any remaining U-Save will then be used to offset your electricity bills by your OEM retailer.
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How can I find out more information on the GSTV – U-Save?
For further enquiries, you may fill in this feedback form or contact SP Services Limited at 6671 7117 (Mon-Fri: 8.30am-5.30pm).
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How will I know if my household qualifies for the GSTV – Service & Conservancy Charges (S&CC) Rebate?
Eligible Singaporean households living in HDB flats will receive the S&CC rebates to offset between 1.5 to 3.5 months of S&CC from April 2025 to January 2026 (depending on HDB flat type), if all the following criteria are met:
a. There must be at least one Singapore citizen flat owner or occupier in the flat;
b. The flat owner(s) and essential occupier(s) of the flat do not own or have any interest in a private property; and
c. The flat owner(s) have not rented out the whole flat
HDB Residents can check or enquire on their household's eligibility for S&CC Rebate by logging into My HDBPage via HDB InfoWEB with their Singpass and following these steps: My Flat > Purchased Flat/Rental Flat > View Service & Conservancy Charges (S&CC) Rebate > Write to Us.
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Is there any action required on my part if I have already arranged to pay my S&CC through GIRO?
If you are paying for your S&CC through GIRO, no action is required on your part. The Town Council will arrange with your bank on the amount of S&CC that your household will have to pay, after offsetting against the amount of S&CC Rebate you are eligible for.
If you are not paying for your S&CC through GIRO, you may wish to contact your Town Council regarding S&CC payment matters.
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Who can I contact for more information on the GSTV – S&CC Rebate?
For GSTV – S&CC Rebate eligibility matters, residents can send in their enquiry by logging into My HDBPage via HDB InfoWEB with their Singpass and following these steps: My Flat > Purchased Flat/Rental Flat > View Service & Conservancy Charges (S&CC) Rebate > Write to Us.
For enquiries on your household’s S&CC payment or account status, you may contact your Town Council. The Town Councils’ contact information can be found on the respective Town Councils’ websites.
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